Cancellation Policy

Consumer Revocation

(1) If the user is a consumer within the meaning of § 13 BGB (German Civil Code), he is entitled to the right of revocation in accordance with the statutory provisions.

(2) The right of revokation is governed by the legal provisions and by the detailed rules set out in the following:

Right of Withdrawal

You have the right to revoke the contract, without giving reasons, within fourteen days. The revocation period is fourteen days starting with the day on which you or a third party named by you, who is not the carrier, have taken the last goods or the last partial shipment or the last piece in possession.

In order to exercise your right of withdrawal, you must inform us, Dental Online College GmbH, Dieselstraße 2, 50859 Köln, Tel. + 49 2234 70 11 580 and info(at)dental-online-college.com in the form of a clear statement (e.g. in a letter sent via mail or e-mail) of your decision to withdraw from this contract. You can use the attached sample cancellation form, which is not mandatory. In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of Revocation

If you revoke this contract, we shall reimburse you for all payments we have received from you, including delivery charges (except for any additional costs arising from your choice of a delivery method other than the cheaper standard delivery offered by us), without delay and at the latest within fourteen days of the date on which we received notification of your revocation of this Agreement. We shall use the same means of payment for the refund as you have chosen for the original transaction, unless expressly agreed with you to do otherwise; in no event will you be charged for this refund.

We may refuse to refund you until we have received all goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to Dental Online College GmbH, Dieselstraße 2, 50859 Cologne, immediately and in every case within fourteen days at the latest beginning with the day on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the end of the fourteen-day period. You bear the direct costs of returning the goods. You shall only be liable for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary for testing the nature, properties and functioning of the goods.

Notes on Legal Exceptions to the Right of Withdrawal

According to the legal provisions, the right of revocation is not available, among other things, e.g. for contracts of the delivery of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

Moreover, the right of revocation is not available for contracts about the delivery of sound/video recordings or computer software in a sealed package if the seal was removed after delivery. In particular, the right of withdrawal does not apply to contracts for the provision of services in the fields of accommodation for purposes other than residential, transport of goods, car rental, supply of food and beverages and other services related to leisure activities, or if the contract provides for a specific date or period for the provision of such services.

The right of revocation expires with the execution of the contract, provided that the execution is commissioned by the user before the expiration of the legal deadline and the user was informed of this. The execution of the contract begins with the first retrieval of the digital contents by the user. Dental Online College is obliged to inform the user about the consequences of the execution of the contract before the end of the cancellation period, § 312f section 3, § 356 section 5 BGB.